OptiCore Pro Official Website › Refund policy
Refund policyOptiCore Pro Refund Policy
Call the order desk with your order ID inside 180 days of purchase, ask for a return authorisation and for the return address, then post the bottles with tracking.
Opened bottles are accepted. Return postage is the buyer's. Processing takes three to five business days and the money reaches the card five to ten days after that.
The terms, the two addresses, and the six steps in order.
What this OptiCore Pro refund policy covers
Which orders this desk can refund, and which it cannot.
It covers orders placed through the official checkout reached from this website. Theopticorepro is the U.S. stocking partner for the product and this is the desk those orders come back to.
It does not cover a purchase made anywhere else. A marketplace listing, a third-party reseller or a shop this desk has never heard of has its own returns terms, and this desk cannot refund a transaction it never saw.
| Covered | Not covered |
|---|---|
| Orders placed through the checkout reached from this website | Orders placed with any other seller or marketplace |
| Opened bottles inside the window | Bottles returned after the window has closed |
| Whole packs and partial packs alike | Product that has been decanted, relabelled or repackaged |
| Parcels sent with a return authorisation | Unannounced parcels, which can be refused at the door |
The last row is the one that costs people money. An unannounced return that is refused becomes a refund that never starts.
OptiCore Pro refund eligibility and the 180-day window
Six conditions, none of them unusual except the second.
The window is 180 days from the date of purchase. Not from delivery, not from the first capsule, and not from the day a buyer decides it is not working.
Processing takes 1 to 2 business days and carriage 3 to 7 business days, so four to nine days of the window are spent before the product is in the house. That is the arithmetic and it is set out with the calendar on the guarantee page.
- The order must have been placed through the official checkout reached from this website.
- The claim must be started inside 180 days of the purchase date.
- The order ID is required. It is at the top of the confirmation email.
- A return authorisation must be obtained before anything is posted.
- Opened bottles are accepted. Return postage is the buyer's.
- The returned parcel must contain the buyer's full name, email address and order ID inside it.
The two OptiCore Pro return addresses, and how to settle which one
Two real addresses in two states, and one telephone call that settles it.
This is the part of the policy that is specific to this product, and getting it wrong sends a parcel to the wrong state.
The seller's own refund policy and the distributor block printed on the bottle both give PO Box 12730, Ogden, UT 84404, United States. This desk's own paperwork gives 1 Liberty Plaza, Floor 23, New York, NY 10006, USA. Both are real addresses belonging to real desks, and they are two thousand miles apart.
| Where the address comes from | What it says |
|---|---|
| The seller's published refund policy | PO Box 12730, Ogden, UT 84404, United States |
| The distributor block printed on the bottle | Opti Core Pro, PO Box 12730, Ogden, UT 84404, telephone +1 (877) 257-0710 |
| This desk's own paperwork | 1 Liberty Plaza, Floor 23, New York, NY 10006, USA |
| What to do about it | Call +1 (302) 200-3480 with the order ID and ask for the return address in writing before posting anything |
Neither address is wrong. They belong to different desks, and only the desk holding your order can say which one your parcel needs.
One telephone call to +1 (302) 200-3480 settles this, and it is the single most useful thing on this page. A parcel posted to the wrong state at the buyer's own expense is a refund that stalls for weeks.
The OptiCore Pro refund process, step by step
Six moves, in the order they happen, with the reason behind each.
Six moves, in the order they actually happen. The home page carries the same sequence in summary; this is the long form, with the reason behind each one.
Ring the desk that holds the order record
The number is +1 (302) 200-3480 and it appears on the order confirmation as well as in the footer of every page here. Two other numbers exist and neither will help: the website address at the top of this site has no view of any checkout, and the number printed on the bottle reaches the manufacturer's distributor in Utah.
A claim opened by telephone is timestamped in the conversation. One sent by email on the last afternoon of the window may be read the following morning, which is a distinction that only matters once.
Have the address written down before the parcel moves
Two return addresses are in circulation for this product and they sit in different states. The section above sets out where each comes from. Neither is wrong; only the desk holding your order knows which applies to it.
Ask for it in writing, in an email you can point at later, and do not post anything until it arrives.
Take the authorisation in the same call
A return authorisation is what tells the receiving warehouse that a parcel is expected. Without one, an unannounced box can be refused at the door and sent back, which turns a straightforward refund into weeks of tracing.
Identify the contents from the inside
A slip of paper with a name, the email address used at the checkout and the order reference, sitting on top of the bottles. Warehouses match parcels to orders by what is inside them, and an anonymous box waits until somebody has time to work out whose it is.
Send it tracked, and keep the receipt until the money lands
Carriage back is at the buyer's expense on every tier of the ladder. The tracking reference is the only evidence that a parcel was sent at all, so it is worth more than the postage receipt and should outlive it.
Expect two queues rather than one
Three to five business days at the desk once the parcel is logged, then a further five to ten before a card statement shows the credit. The second of those belongs to a bank rather than to anybody who can be telephoned about it.
How long a OptiCore Pro refund takes, and what arrives
Five stages, and only one of them is under the desk's control.
| Stage | How long | Who controls it |
|---|---|---|
| You post the parcel | Your choice of service | You. Keep the tracking number until the money lands. |
| The parcel is received and logged | Carrier transit time | The carrier. |
| The refund is processed | 3 to 5 business days | The order desk. |
| The money appears on the card | A further 5 to 10 days | Your bank, not the desk. This is the wait people call about. |
| Total, typically | 2 to 4 weeks from posting | Shared. Most of it is postage and banking rather than decision-making. |
A refund is returned to the card used at the checkout. It cannot be redirected to a different card or paid out by another method.
The amount refunded is the product price paid. Where a shipping charge was applied at the checkout, that charge is treated according to the seller's own terms rather than assumed here. Return postage is the buyer's in every case and is not refunded.
Cancelling a OptiCore Pro order before it ships
A short window, one telephone call, and why refusing delivery is not the same thing.
An order that has not yet been despatched can usually be cancelled outright, which is faster and cheaper for everybody than a return. The window for that is the 1 to 2 business days of processing, so speed matters.
Call +1 (302) 200-3480 with the order ID. The website email address cannot see orders and cannot cancel one, which is why every instruction on this page names the telephone number instead.
Once a parcel is with the carrier the order cannot be pulled back and the refund route above is the one that applies. Refusing delivery is not a substitute for a return authorisation: an unannounced refusal can take weeks to find its way back into the system, and it arrives without a name in it.
OptiCore Pro refund questions
How do I start a OptiCore Pro refund?
Call +1 (302) 200-3480 with your order ID, ask for a return authorisation and for the return address in writing, then post the parcel with tracking. The website email address cannot see orders and cannot start a refund.
Can I get a OptiCore Pro refund on opened bottles?
Yes, inside the window. A guarantee that only covered sealed bottles would not let anybody try the product, which is what the window is for.
What if I miss the OptiCore Pro window?
The window is 180 days from the date of purchase and it is firm. Anyone on the six-bottle pack should note that the pack lasts exactly as long as the window, which is why the calendar is on the guarantee page.
Will OptiCore Pro shipping be refunded?
Return postage is the buyer's in every case and is not refunded. Where an outbound shipping charge was applied at the checkout, it is handled according to the seller's own terms, which the order desk can confirm for your order.
Can I exchange a OptiCore Pro pack instead of refunding it?
Ask the order desk. A sealed pack sent in error is usually the straightforward case; an opened pack is a refund conversation rather than an exchange one.
Do I need the original OptiCore Pro packaging?
Send the bottles back in anything that will survive the post, and put your name, email and order ID in with them. An unlabelled parcel is what holds a refund up more often than any other single thing.
Order OptiCore Pro with the refund route already clear
180 days from the date of purchase, opened bottles included, and one telephone number that can see your order.
Two bottles $158 · six bottles $294 · 180-day money-back guarantee
Order OptiCore Pro On The Official WebsiteOne capsule a day · 30 per bottle · lot OPT-26/TH-5176
